Access to Health Care

Your local pharmacy

Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns. But they do a lot more than that.

As well as helping with common illnesses – like sore throats, coughs, colds, tummy troubles and aches and pains – pharmacy teams can also help with stopping smoking, cutting down on alcohol, advice on safe sex and emergency contraception.

Get expert advice

Many pharmacies are open until late and at weekends. You don't need an appointment – you can just walk in. Always seek advice from your pharmacists at the first sign of a cough or a cold before it gets more serious.

Contact your GP

You should contact your GP if you or a family member has a condition that you or your pharmacist cannot treat. Your GP practice will be able to offer you a range of appointment options, including evening and weekend appointments based across three hubs.

Urgent Treatment Centrealk-in Centre

If you have a condition that needs prompt medical help to avoid it deteriorating, but is not life-threatening, then the new and enhanced Urgent Treatment Centre (including walk-in access) and primary care access service is there to help you.

NHS 111

For free and confidential advice and guidance on where to get the right medical help you can contact NHS 111 at any time of day. You can telephone 111 or use your smartphone, laptop or digital device to go online to The online service is not available for advice for children under 5.

How to Treat Flu Yourself

To help you get better more quickly:

  • rest and sleep
  • keep warm
  • take paracetamol or ibuprofen to lower your temperature and treat aches and pains
  • drink plenty of water to avoid dehydration (your pee should be light yellow or clear)


GPs don't recommend antibiotics for flu because they won't relieve your symptoms or speed up your recovery.